Thank you Sony Support for Saving Me March 23, 2010

Well I’m very happy right now.  I had a serious issue downloading the God of War: Unearthing The Legend documentary due to it’s incredibly large filesize and Sony’s unnecessary DRM system on videos preventing them from being downloaded or played on any PS3 other than the one it was registered on, and after being unable to download it more than once I hit a serious problem.

Well that was Thursday.  I sent an issue to Sony Support that day.  Today I got an email, they had restored my download link, and I was finally able to download and now watch the HD version of this fantastically produced documentary.  I still argue this should’ve been released on a seperate Blu-Ray (or at the very least released with no DRM), but its nice they fixed my issue.

So if anyone’s having problems with their download codes still (like I did) contact sony support.  There’s a phone number in the booklet that’s a good place to start.  However it will probably take anywhere from 48 hours to 4 days to help (take into account I don’t think they work weekends).  Their support staff are a bunch of really nice really helpful people I can’t give them better props.

UPDATE:  I did a little reasearch on cases similiar to mine, (IE people wanting to download or redownload videos after the initial download wore off because maybe the file got deleted accidently or intentionally because they take up A LOT of space).  Sony official policy is to give you ONE extra download after asking them nicely (Like I did) then upon a second request say SOL.

So apparently there was no question I was going to get one more shot at the file, but I’m screwed if my PS3 breaks or I want more hard drive space.  After I get paid, I’m going to invest in a high capacity flash drive and back it up.  I have no other option.  Is this really necessary?